Shipping policy

🎯 Our commitment

At Silence, our aim is simple: fast, reliable, transparent delivery, so your order reaches you quickly and you never have to wonder where it is.

🕒 Processing times

All orders are packed and shipped within 24 to 48 business hours, Monday through Friday, excluding weekends and public holidays.

Once your order ships, you'll get a confirmation email with a tracking number.

🚚 Estimated delivery times

  • Standard delivery: usually 4 to 8 business days

  • Weekends and public holidays don't count as business days.

Times vary depending on where you live, the carrier, and conditions on the ground.

🌍 Where we ship

We ship worldwide. Every country we can reach is selectable at checkout, and shipping is free on every order, wherever you are.

Some destinations may be temporarily unavailable because of logistics, customs or regulatory restrictions.
Areas we can't reach are blocked automatically at checkout.

⏳ Possible delays

We work with reliable carriers, but delays outside our control can still happen — for example:

  • customs inspections

  • severe weather

  • strikes or logistics disruptions

  • delays at the local carrier

Silence can't be held responsible for delays caused by circumstances of this kind.

🔍 Order tracking

Every order comes with a tracking number, so you can follow your parcel at each stage.

Tracking details are emailed to you as soon as your order leaves our warehouse.

📦 Worth knowing

  • Please make sure your delivery details are correct and complete when you order.

  • Customs duties or import taxes, where your country charges them, are not included and remain payable by the recipient.

  • Silence can't be held responsible for parcels lost or delayed because of an incorrect address supplied by the customer.

  • If anything goes wrong with your delivery, our customer support team is at trysilencecontact@gmail.com.